Warranty/return/cancellation
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-check the package for
How do I cancel my order?
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or 877-838-1399. Please include your order number and the reason for cancellation in your message. Or
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging. We invite you to look at our warranty / return policy and form : Warranty/Return
What if my package gets lost or arrives damaged?
At RMStator, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] or 877-838-1399 with your order number and any r
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 5 business days for the refund to reflect in your account.
What is your cancellation policy?
Orders can be canceled before 1PM EST. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your